Golden Designs Dynamic Lugano 3 Person Low EMF FAR IR Sauna

Shipping & Delivery:

Saunas ship from Southern California. Once in transit, expect 5-7 business days for delivery. However, locations close to CA can expect faster delivery in 2-3 business days.

Shipping is free for all Infrared Sauna purchase and currently only available in the lower 48 states.

Saunas are delivered curbside, on a secured pallet via frieght carrier. Please watch the video for delivery details. 

Someone must be home to inspect and sign for the delivery. If additional delivery attempts are needed you will be charged: $95 second attempt, $150 third attempt, and upto $150 for change of address.

Delivery Video

Blue Luxe Living with contact you to confirm the address and any special instructions to ensure a smooth delivery.

Returns:

Orders can be cancelled within 24 hours of purchase and all returns must be processed within 30 days of purchase.

Returns require an RMA number and will incur a 20% restocking fee and return delivery charge.

Please read the attached return policy for all details and charges.

Golden Designs Inc. Return Policy (Golden Designs, Dynamic, Maxxus)

Limited Lifetime Warranty

5 Year Limited Warranty*: Golden Designs, Inc. under the Dynamic brand name warranties the wood, structure, heating elements and electronics against defect in material and workmanship for a period of 1 to 5 years from the original date of purchase.

This sauna is for INDOOR use only.  Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna or its components will void this warranty.

Extent of Warranty: This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, delivered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This warranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase. Warranty is not transferable.

Manufacturer Warranty

All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determined to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring any parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase).  Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service.  This warranty covers parts, but does not cover labor.

Warranty Limitations

This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to:

• Use of lacquer or paints
• Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces 
• Outdoor applications
• Normal wear and tear or weathering
• Use of product not in accordance with instructions
• Worn out receptacle

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.

Disclaimers

Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

Legal Remedies

This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state. 

Customer Service

For customer service, contact your authorized dealer. If you need additional information or assistance, please email Golden Designs, Inc. at info@goldendesignsinc.com or call (909) 212-5555.

*Limited Lifetime Warranty of Sauna Products is 5 years for residential use and 1 year for commercial use on heating elements and electronics from the date of purchase. The wood structure has a 1 year limited warranty.