Shipping Policy
Order Confirmation
Once you place your order, you will receive an order confirmation email confirming that we have received your order and pre-authorized your payment method.
Before your order is released to the manufacturer or fulfillment partner, a member of the Blue Luxe Living team will contact you to verify your delivery address and review the delivery process and expectations. This additional verification helps ensure a smooth freight delivery and reduces the risk of shipping delays or delivery issues.
Orders cannot be released to our suppliers until the delivery address has been confirmed by the customer. If we are unable to reach you, your order will remain on hold until confirmation is received.
Order Processing & Shipment
After your delivery information has been confirmed, we will submit your order to the manufacturer for processing. Most orders are released to our suppliers within 1–2 business days after address confirmation.
Transit times vary by manufacturer, product, and delivery location, and most shipments arrive within approximately 5–7 business days after leaving the warehouse. Some larger or specialty products may require additional transit time.
Shipment Tracking
Once your order has shipped, we will send you tracking information to the email address provided during checkout. Tracking information is typically sent within 24 hours after your order leaves the manufacturer's warehouse.
For freight shipments, the carrier will contact you directly to schedule a delivery appointment once your shipment reaches the local delivery terminal.
If you have not received tracking information within six business days after your order has been released for shipment, please contact us at support@blueluxeliving.com.
Shipping Locations
At this time, Blue Luxe Living ships only within the contiguous United States. We do not offer international shipping.
Delivery Options
Our standard Curbside Delivery is included at no additional cost on most products unless otherwise noted. (SaunaLife products will be charged for shipping)
Additional delivery services may be available for select products for an additional charge:
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Threshold Delivery – Your order is delivered to a covered entryway, porch, or garage when accessible.
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White Glove Delivery – Your order is delivered to your room of choice, packaging materials are removed, and minor assembly may be provided where available. Sauna assembly is not included unless specifically stated as part of the product or service purchased.
Availability of these services varies by manufacturer and location. Please contact us before placing your order if you are interested in upgraded delivery options.
Delivery Responsibilities
Please ensure that someone is available to receive and inspect your shipment at the scheduled delivery appointment. It is the customer's responsibility to verify that the delivery location is accessible for freight delivery and to report any visible shipping damage before signing the delivery receipt.
If you have questions about delivery access, freight requirements, or installation, our team is happy to assist before your order ships.
By using this website and placing an order, you acknowledge and agree to these shipping policies and our Terms of Use.